Last Updated: January 2025

ICU Rescue Ambulance ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for ambulance services.

1. Information We Collect

Personal Information

When you contact us, make a booking, or use our services, we may collect:

Full name and contact details (phone number, email address)
Location information (pick-up and drop-off addresses)
Basic medical information necessary to dispatch the appropriate ambulance
Emergency contact details

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser type
Pages visited and time spent on our website
Referring website addresses
Device information

2. How We Use Your Information

We use the information we collect to:

Dispatch the appropriate ambulance to your location
Communicate with you about your booking or service request
Provide emergency medical transport services
Share necessary medical information with receiving hospitals
Improve our services and website
Comply with legal and regulatory requirements
Respond to your inquiries and support requests

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Healthcare Providers: We share relevant medical information with receiving hospitals and treating physicians as required for your care.
Legal Requirements: We may disclose information when required by law, court order, or government authority.
Emergency Situations: We may share information with emergency responders or family members in life-threatening situations.
Service Providers: We may share information with trusted service providers who assist in our operations, subject to confidentiality agreements.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Medical Information

Medical information you provide is treated with the highest level of confidentiality. It is used solely for the purpose of providing appropriate emergency medical transport and care, and for communication with treating healthcare providers. We comply with all applicable healthcare privacy laws and regulations.

6. Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal requirements)
Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Phone: +91 83033 05614
Email: info@icurescueambulance.in
Address: Lucknow, Uttar Pradesh, India